If you marked a payment as completed or cancelled by mistake, you can restore it to its original status. There are two ways.
Option 1: From the Players section
1. In the platform, select Players from the menu.
2. Search for the player and open their profile.
3. In the Payments section, open the product's page.
4. Select the payment you want to correct and click Undo payment.
Option 2: From the Shop section
1. In the platform, select Shop from the menu.
2. Click on the product's page.
3. Search for the player.
4. Select the payment you want to correct.
5. Click the three dots on the right and select Undo payment.
What happens next
The payment returns to its original status. The parent sees the same status in their app.