If a payment needs to be cancelled, you can do it from the platform. There are two ways.
Option 1: From the Players section
1. In the platform, select Players from the menu.
2. Search for the player and open their profile.
3. In the Payments section, open the product's page.
4. Cancel the relevant payment.
Option 2: From the Shop section
1. In the platform, select Shop from the menu.
2. Click on the product's page.
3. Search for the player.
4. Select the payment you want to cancel.
5. Click the three dots on the right and select Cancel payment.
What happens next
The parent does not receive a notification. However, in their app the payment appears as cancelled.