If you marked a payment as completed or cancelled by mistake, you can restore it to its original status in two ways.
From the Players section
In the platform, select Players from the menu.
Search for the player and open their profile.
Under Payments, open the product.
Select the payment and click Undo payment.
From the Shop section
In the platform, select Shop from the menu.
Click the product.
Search for the player.
Select the payment you want to correct.
Click the three dots on the right and select Undo payment.
What happens next
The payment returns to its original status, and the parent sees the same status in the app.