If you’re not getting notifications for games, practices or announcements, try the steps below in order.
1. Check your phone’s notification settings
The app doesn’t have separate settings per notification type. All notifications are controlled together through your phone’s settings.
On iPhone:
Go to Settings → Notifications.
Find PlayerDex in the list.
Make sure Allow Notifications is on.
Check that Lock Screen, Notification Center and Banners are enabled.
On Android:
Go to Settings → Apps → PlayerDex → Notifications.
Make sure notifications are enabled.
Check that Battery Saver isn’t blocking the app in the background.
2. Check Do Not Disturb
If your phone is in Do Not Disturb, Focus or Silent mode, notifications may not appear. Turn it off temporarily and try again.
3. Make sure you’re connected to the internet
Notifications need an active connection (WiFi or mobile data). If your phone was offline when a notification was sent, it may arrive late or not at all.
4. Restart the app
Fully close the app (from recent apps, not just minimise it) and open it again. Often that’s enough.
5. Check you have the latest version
Go to the App Store (iPhone) or Google Play (Android) and make sure no update is pending.
If the problem continues
Message us in the chat and tell us:
your phone (iPhone or Android) and OS version
which notifications are missing (games, practices, announcements, or all)
when you first noticed the problem
We’ll help you sort it out as quickly as possible.